Shipping policy

 

Shipping Country / Region

Shipping Country Shipping Warehouse Product Processing Time
United States USEA / USWE PLA / PETG / TPU / Silk multicolor / PA-CF 12-48 Hours
EU countries Germany PLA / PETG / TPU / Silk multicolor / PA-CF 12-48 Hours
Mexico Mexico PLA / PETG / TPU / Silk multicolor 12-48 Hours
Canada Canada PLA / PETG / TPU / Silk multicolor 12-48 Hours
Australia Australia PLA / PETG / TPU / Silk multicolor 12-48 Hours
United Kingdom United Kingdom PLA / PETG / TPU / Silk multicolor 12-48 Hours

Footnote:

  • United States (except Alaska, Guam, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific, Virgin Islands).

Shipping Methods

Shipping Method Shipping Time Shipping Fee
Express International 2-4 business days Free shipping
Economy International 3-8 business days Please fill in your address to view the rates
Standard International 7-15 business days Please fill in your address to view the rates

Footnotes:

  • Delivery Time = Processing Time + Shipping Time

  • We do not support PO Box addresses or military addresses

  • For package damage or missing items, contact shop@kingroon3d.com immediately with pictures/videos

Taxes and Duties

  • The purchase price includes import duties, VAT, and other taxes and fees.

Frequently Asked Questions (FAQ)

Q1: Can I change the shipping address of my order?
A: Orders can be edited or canceled only before shipment via customer support. Please contact us within 12 hours of placing your order: shop@kingroon3d.com

Q2: The logistics track has not been updated after shipment. What should I do?
A: If tracking has not been updated after 7 days, please contact us. If within 7 days, please wait patiently.

Q3: Why did I only receive half of my order?
A: Orders may be divided into multiple packages. Delays in transit can cause packages to arrive separately. Wait 7 days, then contact us for tracking info.

Q4: I received an email about the shipment being delivered, but nothing arrived. What should I do?
A: Contact your local post office to confirm delivery and check the surrounding area for parcels. If still missing, contact us for assistance.

Need Help With Your Order?

Our customer support team is here to assist you with any shipping questions.

Contact: shop@kingroon3d.com