Return & Replacement Policy
We want you to be completely satisfied with your Kingroon purchase
Policy Overview
We hope you're delighted with your order. We understand that sometimes you would like a refund or a replacement. As long as an item fits the requirements in this policy, we will offer the service for you.
Depending on your order status, please contact us through the appropriate method:
| Order Placed | Order Delivered |
|---|---|
|
Please send an email to: shop@kingroon3d.comAt this point, we will try to cancel your order and process your refund.
Important Notice:
Please DO NOT open a chargeback, as this may result in bank handling fees and prolong the refund process.
|
Please send an email to: shop@kingroon3d.comWe will help you with your return or replacement as soon as possible. The product must meet the conditions below. Note that you may need to pay a service fee and shipping costs for replacements. |
Eligibility Requirements
For any return or replacement request, the following conditions must be met:
- The products were purchased from Kingroon.com Official Online Store
- Excludes other retail platforms and Kingroon Retail Marketplaces
- Within 30 calendar days starting from 00:00 on the day after receiving a product if the product has no manufacturing defect
- Within 15 calendar days starting from 00:00 on the day after receiving a product if the product has a manufacturing defect
- Clearance items and 3D printer accessories are final sale and cannot be returned or refunded
Filament Return Policy
For filament products, the following return conditions apply:
Within 30 calendar days after receiving a product if the product has no manufacturing defect, you will need to provide the original receipt and pay a service fee for the refund.
| Package Status | Product Category | Service Fee* |
|---|---|---|
| Unopened | Filament | 20% |
| Opened, Unused | Filament | 30% |
- All products, packages, and materials must be intact and in original condition
- Accessories cannot be returned as they are shipped directly from the Chinese market
- Clearance items and 3D printer accessories are final sale and cannot be returned or refunded
Non-Returnable Items
The following product categories are not eligible for return or refund:
- Clearance/Sale Items - All products purchased from clearance or sale sections
- 3D Printer Accessories - Nozzles, hotends, build plates, extruders, etc.
- Opened Software - Software that has been opened or downloaded
- Personalized/Custom Products - Items made to your specifications
- Consumables - Parts that are intended for single use
Policy Summary
Return Timeframes
- Standard returns: 30 days from delivery
- Defective products: 15 days from delivery
- Filament returns: 30 days from delivery
Important Notes
- Always contact us before initiating a return
- Provide original receipt for all returns
- Accessories cannot be returned
- Clearance items and 3D printer accessories are final sale
Contact Information
- Email: shop@kingroon3d.com
- Response time: 12-48 hours
- Business hours: Mon-Fri, 9AM-6PM (GMT+8)
